Wednesday's assignment

Contracts

Task 1:

Listen to a talk and take notes of seven key points and supporting details. Compare your notes with a partner. 

Before you consider signing a contract ...  1. Make sure you shop around. Comparing prices, warranties, the situation of the contract,any other terms of conditions better important to you. For services, such as a home roofing or pay job, ask for a compare at least 3. 2. Know who you will dealing with. Research the company urseif, check the better business. 3. Never feel pressure to signing a contract immediately  Talk as much time as you need, feel comfortable with and confordance about you decision.

When signing a contract ...  4. Get it in writing, never relay on oral promises. Make sure any agreement are cleans made by your wander as services provider or sales person are really into a contract, do not sign the agreement you do not agree with, make sure all the changes are innitials by both you and the other party before your sign, filling any blanks spaces so details cannot be added later without you knowledge or pr-omission. 5. Clean language in publish communications. 6. Know if and how you get out of the contract. Cooling-off period should be describe in the contract. Sign in a door to door sale situation in your home have a cooling-off period  10 days worst more than $50. Personal development services agreement have a 10 days period. 7. Always get a key of  copy at any contract you sign or antoenter using the internet. You may need it for further reference or to find a compiant when I find a problem.

Task 2:

Listen again and answer the questions. 

1.    What can prevent you from getting the best possible service and price?

      Make sure you shop around.

2.    What are the potential consequences of not performing due diligence?

     Make sure research the company.

3.    What signals should you be wary of when a contract is involved?

     Feel pressure, something you still confuse.

4.    What can help prevent misunderstandings or fraud when you sign a contract?

     Read condition

5.    What is contained in “the fine print” and what are the consequences of not reading it?

     Some time you do now know well about the terms because the language or understanding, you have to make sure everything you understand very clear when you signing a contract.

     Locked in a contract.

6.    What points does the speaker make about the language of contracts?

    Clean language in publish communications, Plain language.

7.    Explain the term direct agreement and give an example of a personal development service agreement.What do both of these agreements have in common?

    Door to Door sales and the GYM agreement.

8.    What are the potential consequences of cancelling a contract?

    find a lawyer and be sued in court.

9.    What will help protect you if there is a breach of contract?

    Keep a copy with you all the time

Task 3:

Fill in the following table and add any new idioms/vocabulary that you have picked from the talk.

Key vocabulary	Meaning	Sentences
party	One group, difference side of the contract	There are almost at least 2 party in any contract.
offer	The agreement conditions for a contract.	We gave him an offer last night.
acceptance	To check and accept.	You have to make sure acceptance is finished.
consideration	Thank about.	Consideration can make the deal more safe.
terms	The conditions.	All the terms are fine.
conditions	The state of something	How about the conditions of the car.
disclaimer	A statement that denies something	The disclaimer already done.
cooling-off period	some days for calm down and thank about it carefully	Even you bought it, you still hava a cooling-off period in 10 days
regulated sectors	The 3rd party organizations.	The regulated sectors is really importment.
small claims court	The court which deal with the business not more than $25000.	We will go to the small claim court tomorrow.
estimate	Calculation the cost or value	I really do not know how to estimate the cost.
recourse	The rights to ask for all belong to you.	You hava all rights to recourse.
buyer’s remorse	Buyer thinks it is a wrong decision.	The company does not want the buyer's remorse always happen.
arbitration	To charge	We get the result of the arbitration.
retainer fee	The fee that holds something in some places.	You really need to pay the retainer fee to get you car back.
Verbs and verb collocations
to be bound by	To be limited by	We are bound by the terms of the contract.
to be subject to	To be title with	We are subject to finish the document.
to breach	Break	We try to breach the contract.
to sue	Go to the court.	We really want to sue him
to file a complaint	Send a official complaint to somewhere	We try to file a complaint about the cooperation.
to resolve	Deal with	We try to resolve all the problems.
to perform due	The date when it done	It is already come to perform due.
diligence	hard work or study.	He always diligences.
to disclose	Open	You need to disclose all the details
information	The content	We need the information.
be liable for	Response for	You need to be liable for all this happend.
to reserve the right	Keep the right to doing something.	We have to reserve the right.

Monday's assignment

Task 1:

Listen to a dialogue between a customer and a restaurant manager. Answer the questions below.

1. What product or service does the customer enquire about? What are her general requirements?

Holding a family dinner for her parents' 40 wedding anniversary.

30 person's party (18 adults and 12 children for 4 months to 10 years) in Friday evening (June 5th).

Private dinning room with a table for thirty, standing room for drinks before the dinner.

A long table will be better.

2. What are the specific items that the customer would like to have included in her order? How will the manager accommodate those needs?

The customer needs a wheelchair, vegetarian food and lighter large cake.

The manager provide the wheelchair accessable include the washing room and parting spots, and many vegetarian choices.

3. Underline the items from the menu that are not mentioned in the conversation:

• mini pizzas • drinks • steak • Caesar salad • cream filling

Steak  and Caesar salad.

4. What is the final order that the manager wants the customer to confirm?

The amount of the people and the foods.

5. How and when will the order be finalized?

Make sure with the chef about the lighter large cake, the manager will calls back to the custom.

6. How would you describe the manager’s style of customer service? Give reasons.

Professional, kindly and good manners.

Task 2:

Listen to the recording again. Record the phrases and expressions you hear. Then, with a partner, add your own expressions to the list.

Asking for information: I'd like to know if..., Could I have...,  Would you...,

Clarifying information: So..., of course..., What was it?..., Repeated...,

Changing the topic: What about..., Oh yes...,

Closing the conversation: Thank you for calling us, I will get back to you shortly.

Task 3:

Locate information relating to each of the situations above. Go to the home page of the Ontario Ministry of Small Business and Consumer Services, and then click on then Your Rights. There are four categories, within your groups, write a quick summary, and then present your findings to the class.

Friday's assignment

Your Voice on the Telephone: Tone, Intonation and Emphasis

The way you use your voice on the telephone will impact on how the message is received. Tone of voice, intonation and emphatic stress all carry meaning and can affect the way the other person perceives your message.

Tone: Because there are no visual cues, a listener must rely on the tone of your voice to determine the mood and intent of the call. For example, if you are making a complaint, your tone will be serious. If you feel that your concerns are not being addressed, your tone may change to one of frustration. If you have complained about the same problem to several people, your voice will probably have an angry tone.

Intonation: Intonation refers to the way your voice goes up and down when you are speaking. It’s important to vary your pitch to maintain the listener’s interest. Having a monotonous or flat voice makes the conversation boring for the listener. It also sends the message that you are bored with what the other person is saying.

Emphasis: Emphasis refers to the way certain words are stressed to convey meaning. For example, in each of the following sentences different words are stressed, and the meaning of each sentence is different because of it.

I was told you did the work. vs. I was told you did the work. vs. I was told you did the work.

Task 1:

Listen to segments of eight telephone conversations. Discuss the questions below.

Conversation 1: What message does the tone of the speaker convey? Why?

Angry and complaint to the manager.She is not satisfied with the services.ACCUSATORY

Conversation 2: Describe Eleni’s tone. Describe Adam’s tone at the end of the conversation.

Eleni is angry, Adam feels sorry and try to explain.

Conversation 3 and 4: Compare the tone in the two conversations. How are they different?

The third one, the boss seems not happy and in the forth one, the tone is normal.

Conversation 5: Describe Greg Milne’s intonation. What impression of Greg would you have if you received this message on your answering machine?

Very slow and goes down with low voice . Sounds he is very tired.MONOTONE

Conversation 6: Describe the caller’s tone. What kind of impression does she make?
Would you consider ordering this product based on the sound of her voice? Why?

The call's tone is happy. She thinks that is not good, and costs money. NO, she is not interested about what he said and hanged up immediately. PERKY

Conversation 7, 8: Which words are emphasized in each conversation? Why? How would you emphasize the words in Tom’s sentences?

7:Tuesday. Thursday.

8:Teller's home. Tet's Home

Monday's assignment

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1:

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

1. AGM  Annual General Meeting                13. RSVP rispond soon via phone

2. apt.     apartment                                      14. ste.  suite

3. asap    as soon as possible                       15. urg. urgent

4. co.      company                                      16. w/  with

5. ext.      extension                                     17. w/o without

6. FYI     for your information                     18. cc.   

7. inv.      invoice                                         19. e.g. for example

8. mo.        month                                      21. etc. and so on

9. no. or #     number                                 22. i.e.  id est

10. mt.        meeting                                    23. vs.  versus

11. N/A       Not Applicable                        24. p.s. post scripts

12. impt.     important                                 25. n.b. take notice

                                      Telephone Phrasal Verbs

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on g	a. put the receiver down
2. put (a call) through e	b. return someone’s call
3. get through j	c. answer a call, lift the receiver to take a call
4. hang up a	d. stop talking on the phone
5. call up l	e. connect one caller to another
6. hang on m	f. deactivate (a cell phone)
7. call back k	g. wait
8. pick up c	h. talk louder
9. get off (the phone) d	i. to be disconnected abruptly during a telephone conversation
10. get back to (someone) b	j. to be connected to someone on the phone
11. cut off i	k. return someone’s call
12. switch off/turn off f	l. make a telephone call
13. speak up h	m. Wait

 Task 3:

Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.

                                                                                        

Separable	Not separable
hang up
Put a call through	get back to (someone)
call up	get off (the phone)
call back	speak up
pick up	hang on
cut off	hold on
switch off/turn off	get through