Monday's assignment

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1:

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

1. AGM  Annual General Meeting                13. RSVP rispond soon via phone

2. apt.     apartment                                      14. ste.  suite

3. asap    as soon as possible                       15. urg. urgent

4. co.      company                                      16. w/  with

5. ext.      extension                                     17. w/o without

6. FYI     for your information                     18. cc.   

7. inv.      invoice                                         19. e.g. for example

8. mo.        month                                      21. etc. and so on

9. no. or #     number                                 22. i.e.  id est

10. mt.        meeting                                    23. vs.  versus

11. N/A       Not Applicable                        24. p.s. post scripts

12. impt.     important                                 25. n.b. take notice

                                      Telephone Phrasal Verbs

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on g	a. put the receiver down
2. put (a call) through e	b. return someone’s call
3. get through j	c. answer a call, lift the receiver to take a call
4. hang up a	d. stop talking on the phone
5. call up l	e. connect one caller to another
6. hang on m	f. deactivate (a cell phone)
7. call back k	g. wait
8. pick up c	h. talk louder
9. get off (the phone) d	i. to be disconnected abruptly during a telephone conversation
10. get back to (someone) b	j. to be connected to someone on the phone
11. cut off i	k. return someone’s call
12. switch off/turn off f	l. make a telephone call
13. speak up h	m. Wait

 Task 3:

Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.

                                                                                        

Separable	Not separable
hang up
Put a call through	get back to (someone)
call up	get off (the phone)
call back	speak up
pick up	hang on
cut off	hold on
switch off/turn off	get through