Monday's assignment

Task 1:

Listen to a dialogue between a customer and a restaurant manager. Answer the questions below.

1. What product or service does the customer enquire about? What are her general requirements?

Holding a family dinner for her parents' 40 wedding anniversary.

30 person's party (18 adults and 12 children for 4 months to 10 years) in Friday evening (June 5th).

Private dinning room with a table for thirty, standing room for drinks before the dinner.

A long table will be better.

2. What are the specific items that the customer would like to have included in her order? How will the manager accommodate those needs?

The customer needs a wheelchair, vegetarian food and lighter large cake.

The manager provide the wheelchair accessable include the washing room and parting spots, and many vegetarian choices.

3. Underline the items from the menu that are not mentioned in the conversation:

• mini pizzas • drinks • steak • Caesar salad • cream filling

Steak  and Caesar salad.

4. What is the final order that the manager wants the customer to confirm?

The amount of the people and the foods.

5. How and when will the order be finalized?

Make sure with the chef about the lighter large cake, the manager will calls back to the custom.

6. How would you describe the manager’s style of customer service? Give reasons.

Professional, kindly and good manners.

Task 2:

Listen to the recording again. Record the phrases and expressions you hear. Then, with a partner, add your own expressions to the list.

Asking for information: I'd like to know if..., Could I have...,  Would you...,

Clarifying information: So..., of course..., What was it?..., Repeated...,

Changing the topic: What about..., Oh yes...,

Closing the conversation: Thank you for calling us, I will get back to you shortly.

Task 3:

Locate information relating to each of the situations above. Go to the home page of the Ontario Ministry of Small Business and Consumer Services, and then click on then Your Rights. There are four categories, within your groups, write a quick summary, and then present your findings to the class.